In today's service industry, great customer service is a NEED and no longer something that can be overlooked by any organizations. If you want to succeed and receive consistent loyal support from your target market, you must be able to make them feel that their business belongs with your company beyond the goods that they are purchasing from you. Today, I want to provide with some tips that I find very important to customer service.

Your agents' interactions with customers must leave good impressions! This will greatly improve your business inside and out.

Surprise The Customer

When I am shopping, I like to usually be left alone, I never really know what I want but, when I find it I will know so I usually reject any help. When I worked retail, I was kind of similar: scared to sometimes approach customers out of fear of being rejected.

I was not very good at my job, obviously. This changed for me one day when I was in a department store. The associate gave me a complement: "I really like those jeans on you, where did you get them?" The young lady shocked me! Next thing I know, she is leading me around the store showing me shoes, jeans and shirts that she would like on me. That unnecessary kindness me made feel special.

No matter the field you are in, you want your representatives to be very observant of your customers to improve everyone's overall experience.