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Sign into your accountI Can’t Get No Satisfaction! What To Do About Bad Customer Service.
January 30 2014
Guest contributor Denessa Munsterman of PCMS Consulting says:
Earlier this month we talked about the importance of exceptional customer service for real estate consumers. Now let's talk about you.
I think we're all familiar with bad customer service as everyday consumers. We've all experienced long wait times, apathetic sales associates, poor service, and/or products that fall apart as soon as you open the box.
In our personal lives, we react just like everyone else and tell the world through our social networks, vent to our family and friends, or quickly shoot off an email.
Cause I tried, and I tried, and I tried and I tried...Why bad customer service is a bad for everyone.
The field changes when we shift perspective from B2C to B2B.
What do you do when you've sunk a substantial chunk of your budget into a product or service — and it doesn't deliver because of bad customer service and non-existent follow up?