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Zillow Is a Broker – So What?

June 22 2017

zillow logo notag"Berkshire Hathaway Home Services, NRT, Redfin – all brokers. Do brokers drop out of IDX because they are selling homes in their market? Brokers share their listings with these large firms every day. If Zillow joins the list, what's the diff?" This is the conversation starter that an investment banker had with me today.

I appreciate having conversations with people in the capital markets. Bankers see the world differently. They believe that markets shape themselves and that great companies lead markets. Perhaps Zillow Group has its heart in its current service offerings today. The company protests against becoming a brokerage, but everyone got very upset recently when they launched a pilot for Instant Offers that seemed broker-like. It's a program where Zillow helps investors buy property by submitting offer letters directly to homeowners. Brokers don't like it. Some agents really like it.

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