How Can Brokers Meet Agents' Tech Needs?

What would you do if you lost access to your smartphone for a day? A week? What happens when you try to print out a copy of a CMA, and the printer stops and you can't find the problem? What recourse do you have if you accidentally went to the wrong website and your laptop got infected with malware and has been slowing down ever since? Or what if you just can't connect to wireless when you are on the move?

Keeping agents connected and their basic technology working is one of the most important things a brokerage can do to support their agents' tech needs. Too often, it seems that brokers focus on solely their own technology solutions: how to get agents to adopt the various tech tools and software in which they've invested so much to provide.

But providing basic tech support – making sure real estate agents have a lifeline if they get stuck using their go-to technology, that their smartphone is getting email properly, that their laptops are optimized and virus-free, that if their printer doesn't print there is someone to help fix it now, and not later – is of paramount importance as well.

For more than 60 percent of real estate agents and brokers in North America (U.S. and Canada), we've got you covered, as the majority of real estate pros have access to technical support provided by the real estate industry's #1 tech support team. It's a service that is provided at no extra cost as a subscriber or member benefit from your local MLS, your state or local Realtor® association, or your brokerage.

It's called Tech Helpline - has been dubbed "the Genius Bar for real estate" – and is created, owned and operated by the Florida Realtors®, the second largest state Realtor association in the U.S. Tech Helpline provides technical support services for a wide range of software and hardware, from smartphones and tablets to desktops, laptops, email problems, virus issues and more.