Why Customer Care and Support Should Be at the Top of Your Transaction Management Checklist

The Golden Rule – that one should treat others as one would like to be treated – is a maxim that appears in some form in nearly almost every religion or ethical tradition. But if you have ever been stuck on a technical support call gone bad, you might be convinced that this concept is completely absent in many technical support circles. What's even worse is when you discover the software that has failed you doesn't even offer a phone number for tech support and relegates you to send an email or fill out an online form for help!

Our quality support is one topic our competitors probably wish we didn't talk about when it comes to Form Simplicity, one of the real estate industry's most popular and advanced paperless transaction management solutions. We don't just have an edge when it comes to the customer care and support for Form Simplicity, we have created a chasm between our transaction management competitors and us.

If you are a real estate brokerage firm, MLS or association weighing your options when it comes to selecting the right transaction management solution, be certain that at the top of your checklist is "Customer Care and Support." Here's why.

People make the difference

The best technology in the world is never perfect. From the initial rollout of a software service or program to its ongoing support, nothing is more important than having people available to help you and your team. As software goes through iterations, upgrades and enhancement, things can sometimes go wrong, and if they do, you need to be sure that you can get the immediate assistance you need. Even if nothing does go wrong, you deserve the peace of mind knowing that if it does, someone has your back.