Technology Providers Fake Enterprise

Is your technology vendor comprised of two guys in a month-to-month office using programmers overseas with no tech support?

WAV Group works with a lot of enterprise organizations in real estate on technology planning and product acquisition. There are about 12 legitimate technology firms who can provide services to firms with more than 600 users today. The rest are want-to-be firms that have little clue about how to support big customers. Very few technology providers have the staff to support an enterprise client with ongoing development, communication, training, and support. Choosing the right one requires the purchaser to do a lot of internal soul searching to understand the boundaries between what the vendor will do or not do to support the business.

The most popular article from last week's WAV Group Newsletter was titled "Stop Buying Technology." To quote a friend I spoke to yesterday, the market is saturated with anticipointment – unfulfilled technology promises. Companies purchase applications because they sound great and claim increases in productivity, recruiting or retention, but they do not deliver.

We are currently fielding six concurrent broker assessments to determine the satisfaction levels across enterprise firms with technology. Our research is detailed and comprehensive. It combines qualitative telephone interviews with quantitative surveys. We inventory every technology solution across the firm and learn about adoption, usage, satisfaction, and dissatisfaction. We cross tabulate the results by business productivity, years in real estate, age, and region. We learn, very specifically, the role that a technology solution plays in the success of a company.