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Sign into your accountIs Your Team Working Hard or Just Burning Out?
March 03 2010
Ellie Mirman from www.EllieMirman.com posted a great article about the rules for maximizing productivity of work teams. I think there are some great lessons to be learned from a presentation from a blog called The Chief Happiness Officer.
Working more than 40 hours leads to decreased productivity. You can get a short-term boost by working more hours, but the team will require a recovery period that counteracts the seeming short-term productivity boost. Working on Sundays and evenings can be helpful in the short-term to provide support to a potential client, but the team will required to recover from long hours can actually be longer than the short-term increases in productivity. For agents that consistently work long hours, burnout can be faster and potentially more severe.