RETECHNOLOGY PREMIUM MARKETPLACE RELATED PRODUCTS | WEBINARS | SPECIAL OFFERS
You are viewing our site as a Broker, Switch Your View:
Agent | Broker Reset Filters to Default Back to List
Due to the ongoing situation with Covid-19, we are offering 3 months free on the agent monthly membership with coupon code: COVID-19A
UNLIMITED ACCESS
With an RE Technology membership you'll be able to view as many articles as you like, from any device that has a valid web browser.
Purchase AccountNOT INTERESTED?
RE Technology lets you freely read 5 pieces of content a Month. If you don't want to purchase an account then you'll be able to read new content again once next month rolls around. In the meantime feel free to continue looking around at what type of content we do publish, you'll be able sign up at any time if you later decide you want to be a member.
Browse the siteARE YOU ALREADY A MEMBER?
Sign into your accountReady to make your real estate consumer happy?
April 16 2015
Does your business model deliver an exceptional transaction for your real estate consumer?
Everyone has their opinions about Uber—some rave, some rail. But as someone who travels quite a bit, Uber absolutely KILLS IT for consumers. They make my experience exceptional, and I want to recommend them every time I use them.
Once again, I Ubered to the airport at 6:00 AM this morning. (By the way, have you ever noticed how consumer-focused companies even have their own lingo?)
- I calmly sipped the rest of my coffee in my kitchen while I pulled up the Uber app and requested my car;
- I rode the elevator down to the lobby of my building and there was my Uber driver (not a Realtor this time!) in his brand new car greeting and taking my bags from me;
- He too was an ex-New Yorker, so we had plenty to talk about in the 15-20 minutes it took to get to the airport;
- He had mints and waters in the backseat; and,
- When we got to the airport, he got my bags, shook my hand, and wished me luck on my business trip!
Here is the best part: When I got the receipt, by email, only seconds later, my ride was only $11.88!
Yes, I'm a raving fan because it costs $17 a day to park at the airport. Not only did I have a wonderfully convenient way to get to the airport—and not have to look for parking, but I also saved $40 because my wife promised to pick me up Friday night when I get back.
So what does this have to with creating an exceptional experience for your real estate consumer?
EVERYTHING!